Support

We read every message. Write to support@nuvana.club. We aim to reply within 24 hours.

Report a person or a message

In the app, open the person's profile or the chat and tap Report. Reports go to a moderator, who can warn, suspend or ban an account. Tap Block to stop someone contacting you straight away.

Download or delete your data

In the app: Me → Download my data saves a copy of what we hold about you. Me → Delete account removes your profile, photos, matches and messages. If you can't open the app, email us from the address on your account and we will do it for you.

Manage or cancel Premium

Premium is billed by Apple. Go to Settings → your name → Subscriptions → Nuvana on your iPhone. Deleting your account does not cancel a subscription; cancel it there first.

Appeal a suspension or ban

If your account was restricted, the app shows a screen where you can submit one appeal with your side of the story. A moderator reviews it and replies.

Safety concern or emergency

If you are in danger, contact your local emergency number first. To tell us about a serious safety concern about a member, use Report in the app or email support@nuvana.club with the word SAFETY in the subject.